2019 Annual Symposium Handouts

When: October 7-10, 2019
Where: Disney's Coronado Springs Resort, FL, USA

Recordings of sessions from the 2019 Show are available for purchase on the Session Recordings  page.  The following sessions have handouts included with those recordings. 

  • Accommodating & Understanding Guests With Autism & Other Cognitive Disorders
  • Different Strokes For Different Folks (Cost Considerations For Small & Medium Size Waterparks)
  • Double Your Group Sales Within 6 Months
  • Drama Queens, Blamers & Narcissists, Oh My!
  • From The Front Line To The Bottom Line: Managing Your Front-Line Staff For Success
  • Get Your Voice Heard - Tips On Doing Your Own Advocacy
  • Hot Topics: Avoiding Legal Landmines!
  • How To Spell Customer Service With A "P"
  • Increase Brand ROI With A Multi-Lane Marketing Plan
  • Managing Your Online Reputation
  • Recreation Programming for Waterpark Resorts: Enhancing Your Magic
  • Strategies To Defeat A Bogus Waterpark Claim
  • T-Minus 10 Months Until Opening
  • The Ingredients That All Great Leaders Have
  • The Value of Play - Creating Attractions That Improve Length Of Stay & Increase Revenue
  • The Year of the Leak - Maintenance Disasters, Successes & Solutions Round Table